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Position Description: Youth Services Assistant – Part Time

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Tinley Park Public Library

Position Description: Youth Services Assistant
Status: Part–Time Non-exempt
Grade: 18

DEFINITION:  A full-time or part-time position involving direct service to children, birth through 12th grade, and their care givers. Supervised by the Youth Services Manager. May be responsible for decisions regarding Library emergencies.

DUTIES AND RESPONSIBILITIES:

  • Provides consistent, gracious, and friendly service to Library patrons and fellow staff
  • Understands and complies with the Library’s policies and procedures while safeguarding confidentiality and restricted information
  • Exhibits a willingness to go above and beyond the call of duty to meet patrons’ requests and to promote a positive image of the Library throughout the community
  • Actively pursues opportunities to increase knowledge of current technology and library trends; communicates relevant information to Department Manager
  • Regularly scheduled to work the Youth Services Desk
  • Provides reader’s advisory assistance to patrons
  • Plans and presents programs including story times, special events and group tours
  • Instructs and assists patrons in the use of electronic and print resources
  • Performs basic troubleshooting of computers and printers
  • Creates departmental displays and bulletin boards
  • Serves as member of the collection development team
  • Prepares publicity for programming as needed
  • Assists in the preparation of departmental bibliographies, brochures and other print materials
  • Attends library meetings and workshops as approved by Department Manager
  • Understands when to refer unresolved problems regarding procedures or policies to the department manager
  • Promotes safety among co-workers and clear communication on all risk and safety issues
  • Obeys and adheres to all safety rules and established work practices
  • Promptly reports to supervisor all observed unsafe actions, practices, or conditions
  • Performs other duties as assigned

NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES:

  • Ability to empathize with and relate to the needs of children and their caregivers
  • Possess a strong command of the English language and demonstrates effective oral and written communication skills
  • Ability to work with people of all ages in a friendly, approachable, and tactful manner
  • Current knowledge of library materials, practices, techniques and technology related to Youth Services
  • Ability to conduct a basic reference interview
  • Knowledge of Children’s Literature
  • Basic Internet searching skills
  • Awareness of popular culture and trends related to children birth to 12th grade
  • Knowledge of and ability to use PCs and a variety of hardware/software applications
  • Ability to set priorities, make independent decisions, and exercise discretion with patrons and staff
  • Ability to remain calm under difficult circumstances
  • Ability to use a variety of office equipment
  • Ability to bend, stoop, lift and carry
  • Ability to push a fully loaded book cart

QUALIFICATIONS:

  • Bachelor’s degree
  • Two years’ work experience with teens and children
  • Access to transportation
  • Evening and weekend hours required

Approved: 9/98
Revised: 10/07, 4/08 2/09, 6/09, 9/12, 5/13

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