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Social Media Patron Policy

Purpose

Tinley Park Public Library uses social media to find people who “like” the Library and give them a way to express it. We will use social media to nurture that bond and move members of our community from “like” to “love.” We also want to enable our followers to share this experience and help bring others into this relationship.

Specifically, we will use social media to encourage a dialog about our materials, programs, and events. Additionally, we will attempt to keep the community abreast about cultural, educational, and recreational information.

Agreement

Joining, utilizing and/or posting on the Library’s social media sites implies agreement with this and all other Library policies. The Library, its employees and Trustees assume no responsibility for any damages, direct or indirect, arising from participation in Library-sponsored social media services.

Definitions

  • “Library” shall mean Tinley Park Public Library.
  • “Posting” shall mean any writing, image, video, download, audio file, and hyperlink to other website [or media which is downloaded, referenced, inserted, or] placed upon any Library social media site.
  • “Social media site” shall include any online forum/site, web application or account created and/or maintained by the Library or its agents, which permits users to communicate with other users through posting, including without limitation, Facebook, Twitter, blogs, chat rooms, wikis, YouTube, Flickr, Pinterest, LinkedIn, Instagram, …

Right to Monitor

While the Library recognizes and respects differing opinions, all Posts will be monitored regularly and reviewed for content, relevancy, and appropriateness. While the Library recognizes the conversational nature of social media sites, the Library is not responsible or liable for the content of Posts by community members on any Library sponsored social media site. Postings made by community members do not necessarily reflect the opinions or positions of the Library, its employees, or the Library Board of Trustees.

The Library reserves the right to edit and modify Library-authored Posts for space and content, while retaining the intent of the original Post. Additionally, the Library reserves the right to remove visitor Posts that violate this policy. Failure to comply with federal, state, and local law and Library policy, rules and regulations will be grounds for suspension of posting privileges.

Impermissible Content

The goal of the Library’s use of social media sites is to encourage dialog and the exchange of information between community members. Accordingly, any Posts that are inconsistent with this goal, as determined by the Library may be removed. Examples of Posts not permitted may include but are not limited to:

  • Obscene material
  • Child pornography
  • Potentially libelous or defamatory language
  • Abusive, derogatory, discriminatory, harassing, inflammatory, profane, offensive, threatening, or violent language
  • Copyrighted, trademarked, or plagiarized material
  • Spam
  • Private and confidential information about oneself or others
  • Advertising or sale of merchandise or services, charitable solicitations, proselytizing and political campaigning
  • Inducement or incitement to engage in any activity that violates federal, state, and local law, ordinance, or regulation.

The Library reserves the right to deny access to any/all of the Library’s social media sites for any individual or entity who violates this policy or applicable laws, at any time and without prior notice.

Privacy

Community members should be aware that content posted on Library social media sites is subject to the Illinois Freedom of Information Act (FOIA) and record retention laws.

The Library reserves the right to reproduce Posts submitted to its social media sites. Personally identifiable information will be removed. The Library does not collect, maintain, or otherwise use personally identifiable information stored on third party Social Media Sites other than to communicate with users on that site. Users should be aware that third party websites have their own privacy policies and should proceed accordingly.

Employees

The Library does not endorse, monitor or review the content of personal, non-Library related social media activity of its employees. However, when a Library employee makes Postings pursuant to their official duties, the employee is not speaking as a citizen for First Amendment purposes, and the Constitution does not insulate employees from potential discipline by the Library. Employees must be aware that information they post to Library Social Media Sites may be viewed by community members as representing official Library-sponsored Posts. Therefore, Library employees must follow the guidelines set forth in the employee handbook.

Appeal and Review

Appeals for changes to, or exceptions to, any portion of the Social Media Policy will be considered. An individual wishing to file an appeal shall submit it to the Library Administrator.

Board Approved 12/6/2017