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Library Account and Technology FAQs

Status message

The library is closed until further notice. Checkouts are due July 6. Board Meeting on May 27 will be virtual through Zoom.

If you have questions about any of the following, click to read more:

Your question wasn't answered here? Sign up for a 1-on-1 virtual Tech Help appointment.

Your Library Account

How do I reset my Library Card PIN number?

Please read these instructions that explain how to reset your library card PIN.

I don't know my Library Barcode number.

Use this form to recover your library card number.

My Library Card is expired. How do I get a new library card while you are closed?

  • Library cards that expired from January 1, 2017 to July 4, 2020 are now valid.
  • If your card expired prior to 2017 see Get a Digital-only Library card below.

How do I get a digital-only library card?

You can read the instructions here. Then, please fill out the form to apply for a digital card.

Library associated apps

What is the Tinley Park Public Library app and how do I use it?

Get the app

For iPhone & iPad: Apple App Store

For Android: Google Play Store

Account management

  • Signing into the App with your library card & PIN (see above) grants access to your list of current checkouts and hold lists.
  • You will be able to renew some of your checkouts. Note: all checkouts are currently due June 3. Our book drops are closed.
  • You can manage your holds. Currently you can only cancel holds. Note: All holds are suspended until after we are able to safely fulfill them.

App navigation

  • You can search for library items (including digital) and filter your search.
  • Filters for digital/physical are found at the top of the search results.
  • Holds can be placed on Overdrive items if they are currently checked out.
  • Additional help navigating the app is found under the “Help” button in the app.

What is the SWAN app?

Download the app

Get the app for your Apple and Android devices

Account management

Learn how to manage your library account using the app.

App navigation

Learn how to search and place holds using the app.

There's also some video tutorials about how do do everything.

How do I use Libby with my Android or Apple Device?

Note: Libby is not available for Amazon Kindle devices. See the Overdrive app section below.

How do I use the Overdrive app for Kindle Devices?

Note: Overdrive is not recommended for Android or Apple devices. See Libby above.

I need help with RB Digital audiobooks and magazines?

I need help with Hoopla.

How do I use Beanstack to log my books with your reading programs?

Is there an app to learn a new language? Try Mango!

I need help with the Kanopy app.

I've run out of checkouts available from Hoopla or Kanopy. Do I really have to wait until next month before I can use them again?

  • Hoopla has a Bonus Borrows collection of eBooks, eAudiobooks, Movies and more. View Hoopla's bonus borrows collection.
  • Kanopy has a collection of movies and documentaries available that do not use up your monthly credits. Browse Kanopy's Credit-Free collection. (Available until May 31)
    • Don't forget that all of the children's movies and TV shows in Kanopy Kids do not charge against your monthly credits (1 credit after May 31).
    • Kanopy also does not charge any credits for viewing content from The Great Courses (1 credit after May 31).

Attending a Virtual Event using Zoom

How do I attend a Virtual Event?

We are using Zoom to facilitate most of our virtual events wile the library is closed due to the COVID-19 pandemic. You can attend our Zoom events using almost any internet connected device.

Zoom does not actually require you to download software to your computer if you use a web browser (Chrome, Safari, Firefox), however you may have a better experience if you do so.

Some of our virtual events will be in a Zoom meeting format where your participation is welcome. Other events will be in webinar format where you can observe and then possibly participate in a Q&A at the end.

Please be aware some of our virtual events are being recorded so that you and others can watch or re-watch afterwards. If your camera and/or microphone is on, it could be part of the video recording.

A Zoom account is not required in order to attend our meetings or webinars.

We recommend these articles to help you get started using Zoom

Operating Systems

How do I operate my computer? I just want to know some basics.

Learn more about your computer by following the links below.

I'm having technical issues with my computer, how do I get help with that?

You can learn more about your computer's operating system and get help with it below:

How do I use an external USB disk? (a.k.a thumb drive)

How do I find software or apps for my computer?

Productivity Applications

Where can I learn how to use Microsoft Office?

Lynda.com tutorials

Microsoft Office 365

How do I use the Google Productivity Apps?

Lynda.com tutorials

Mobile Devices (Phones/Tablets)

I want to learn more about how to use my Android phone?

How do I use my Apple Devices?

Using the Library's online resources (databases)

How do I use the Library's online resources?

All online resources are available1 for remote access. Visit tplibrary.org/resources to get started.

Most databases will only require your library card number. Some may also require your PIN to access.

Databases with [FirstSearch] after their title will require extra login information, which you can obtain by contacting our Adult Reference Desk. In the bottom right corner of the library’s website select “Ask A Librarian” and you can either leave a message or live chat with one of our librarians.

Lynda.com, Gale Business Plan Builder, and Mango Languages will also have you create an account to use some of their services. If you have any issues with managing your account, they have troubleshooting/contact pages2.

How do I use the the Library's Lynda.com subscriptions to learn more about technology?

Finding certain topics & videos on Lynda.com

If you want to learn how to get the most out of Lynda.com please watch this video first.

Web Browsers

I need help browsing the Internet.

Get started using the Internet with this course: Internet Basics

Which web browser is best for me?

Learn more about the four most popular web browsers. One of these might be the right choice for you.


  1. Mitchell ProDemand, and Newspapers.com are not available for remote access. 

  2. Lynda help
    Gale Business Plan Builder help
    Mango help