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Help

We're here to help. Browse these frequently asked questions, use the "Ask a Librarian" button at the bottom of the page, or give us a call at 708.532.0160.

Help with Your Library Account

How do I reset my library card PIN?

Please read these instructions that explain how to reset your library card PIN.

I don't know my library card number.

Use this form to recover your library card number.

How do I get a library card?

You can apply for one online or visit our Checkout Desk in person to apply. In-person applications require proof of ID (such as a driver’s license or state ID) and proof of residency (such as a current utility bill).

Where can I learn about late fees and other checkout policies?

View our Circulation Policy.

Library Associated Apps

What is the Tinley Park Public Library app and how do I use it?

Get the app

For iPhone & iPad: Apple App Store

For Android: Google Play Store

Account management

  • Signing into the App with your library card & PIN (see above) grants access to your list of current checkouts and hold lists.
  • You will be able to renew some of your checkouts.
  • You can manage your holds. Currently you can only cancel holds.

App navigation

  • You can search for library items (including digital) and filter your search.
  • Filters for digital/physical are found at the top of the search results.
  • Holds can be placed on Overdrive items if they are currently checked out.
  • Additional help navigating the app is found under the “Help” button in the app.

What is the SWAN app?

Download the app

Get the app for your Apple and Android devices

Account management

Learn how to manage your library account using the app.

App navigation

Learn how to search and place holds using the app.

There’s also some video tutorials about how do do everything.

How do I use Libby with my Android or Apple Device?

Note: Libby is not available for Amazon Kindle devices. See the Overdrive app section below.

How do I use the Overdrive app for Kindle Devices?

Note: Overdrive is not recommended for Android or Apple devices. See Libby above.

How do I use Beanstack to log my books with your reading programs?

Is there an app to learn a new language? Try Mango!

I need help with the Kanopy app.

I've run out of checkouts available from Hoopla or Kanopy. Do I really have to wait until next month before I can use them again?

Attending a Virtual Event using Zoom

How do I attend a Virtual Event?

Attending Virtual Events

We are using Zoom for most of our virtual events. You can attend our Zoom events using almost any internet connected device.

Zoom does not actually require you to download software to your computer if you use a web browser (Chrome, Safari, Firefox), however you may have a better experience if you do so.

Some of our virtual events will be in a Zoom meeting format where your participation is welcome. Other events will be in webinar format where you can observe and then possibly participate in a Q&A at the end.

Please be aware some of our virtual events are being recorded so that you and others can watch or re-watch afterwards. If your camera and/or microphone is on, it could be part of the video recording.

A Zoom account is not required in order to attend our meetings or webinars.

Using the Library's Online Resources (Databases)

How do I use the Library's online resources?

Using Online Resources

All online resources are available1 for remote access. Visit tplibrary.org/resources to get started.

Most databases will only require your library card number. Some may also require your PIN to access.

Databases with [FirstSearch] after their title will require extra login information, which is listed in the resource description.

LinkedIn Learning, Gale Business Plan Builder, and Mango Languages will also have you create an account to use some of their services. If you have any issues with managing your account, they have troubleshooting/contact pages2.

 

  1. Mitchell ProDemand, and Newspapers.com are not available for remote access.
  2. Lynda help
    Gale Business Plan Builder help
    Mango help

How do I use the the Library's LinkedIn Learning subscription to learn more about technology?

Finding certain topics & videos on LinkedIn Learning

If you want to learn how to get the most out of LinkedIn Learning please watch this video first.

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