We're here to help. Browse these frequently asked questions, use the "Ask a Librarian" button at the bottom of the page, or give us a call at 708.532.0160.
Help with Your Library Account
How do I reset my library card PIN?
Please read these instructions that explain how to reset your library card PIN.
I don't know my library card number.
Use this form to recover your library card number.
How do I get a library card?
You can apply for one online or visit our Checkout Desk in person to apply. In-person applications require proof of ID (such as a driver’s license or state ID) and proof of residency (such as a current utility bill).
Where can I learn about late fees and other checkout policies?
View our Circulation Policy.
Library Associated Apps
What is the Tinley Park Public Library app and how do I use it?
Get the app
For iPhone & iPad: Apple App Store
For Android: Google Play Store
- Signing into the App with your library card & PIN (see above) grants access to your list of current checkouts and hold lists.
- You will be able to renew some of your checkouts.
- You can manage your holds. Currently you can only cancel holds.
- You can search for library items (including digital) and filter your search.
- Filters for digital/physical are found at the top of the search results.
- Holds can be placed on Overdrive items if they are currently checked out.
- Additional help navigating the app is found under the “Help” button in the app.
What is the SWAN app?
Download the app
Get the app for your Apple and Android devices
Learn how to manage your library account using the app.
Learn how to search and place holds using the app.
There’s also some video tutorials about how do do everything.
How do I use Libby with my Android or Apple Device?
Note: Libby is not available for Amazon Kindle devices. See the Overdrive app section below.
How do I use the Overdrive app for Kindle Devices?
- Downloading the app & account management
- App navigation help articles based on your device.
Note: Overdrive is not recommended for Android or Apple devices. See Libby above.
I need help with Hoopla.
How do I use Beanstack to log my books with your reading programs?
- How to use the Beanstack App
- Other Beanstack related help mainly geared toward library staff
Is there an app to learn a new language? Try Mango!
I need help with the Kanopy app.
- How to download the app
- Account management
- App navigation
I've run out of checkouts available from Hoopla or Kanopy. Do I really have to wait until next month before I can use them again?
I’ve run out of checkouts available from Hoopla or Kanopy. Do I really have to wait until next month before I can use them again?
- Hoopla has a Bonus Borrows collection of eBooks, eAudiobooks, Movies and more. View Hoopla’s bonus borrows collection.
Attending a Virtual Event using Zoom
How do I attend a Virtual Event?
Attending Virtual Events
We are using Zoom for most of our virtual events. You can attend our Zoom events using almost any internet connected device.
Zoom does not actually require you to download software to your computer if you use a web browser (Chrome, Safari, Firefox), however you may have a better experience if you do so.
Some of our virtual events will be in a Zoom meeting format where your participation is welcome. Other events will be in webinar format where you can observe and then possibly participate in a Q&A at the end.
Please be aware some of our virtual events are being recorded so that you and others can watch or re-watch afterwards. If your camera and/or microphone is on, it could be part of the video recording.
A Zoom account is not required in order to attend our meetings or webinars.
We recommend these articles to help you get started using Zoom
Using the Library's Online Resources (Databases)
How do I use the Library's online resources?
Using Online Resources
All online resources are available1 for remote access. Visit tplibrary.org/resources to get started.
Most databases will only require your library card number. Some may also require your PIN to access.
Databases with [FirstSearch] after their title will require extra login information, which is listed in the resource description.
LinkedIn Learning, Gale Business Plan Builder, and Mango Languages will also have you create an account to use some of their services. If you have any issues with managing your account, they have troubleshooting/contact pages.
- Mitchell ProDemand, and Newspapers.com are not available for remote access.
- LinkedIn Learning help
Gale Business Plan Builder help
How do I use the the Library's LinkedIn Learning subscription to learn more about technology?
All you need to get started with LinkedIn Learning is your Tinley Park Library card and PIN number.
Don't have a card?
You're missing out.